Magic Remedy

Magic Service Desk Suite is designed to meet your business requirements and automate your service desk processes. Its flexible architecture makes it perfect for the service needs of many departments. Powerful workflow software and solutions deliver superior service and reduce operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions. Plus, the customizable interface gives you the flexibility to integrate it easily into your business processes. Use it out of the box with our standard best practices, or easily modify the interface, workflow, and database to meet your specific business requirements. The suite includes Magic Service Desk and the following additional modules : Workflow Engine, Real-time Reporting, Test-to-Production Tool and Microsoft SMS Integration.